Our Services

Business Process Redesign

Using the methodologies, tools, and techniques of business process redesign, CPS VETS helps executives and managers systematically examine their business enterprises to identify and implement changes that can significantly improve performance, cost effectiveness, quality, and customer satisfaction. CPS VETS specializes in redesign of legacy systems and processes into streamlined business operations supported by distributed open systems that provide improved workflow and performance.

Our professionals help to assess the existing business and its processes, identify value-adding and non-value-adding activities, evaluate improvements that streamline or eliminate activities, and design and implement enabling technology that is flexible and fully supportive of business operations. We provide our services with in a methodological framework tailored to our client's needs. For example, we might conduct benchmarking and business case analysis to identify, document, and justify cost savings or investment cost, as well as other tangible benefits associated with prospective process redesigns. Then, using the techniques of change and change management, we help turn planned benefits into the reality of improved performance.

Our services include:

• Strategic planning
• Business process and data modeling
• Enterprise information technology assessment plans and risk management plans
• Dynamic business modeling (simulation)
• Data standardization Activity based costing and economic analysis
• Business case analysis
• Migration planning for technology upgrade
• Information technology capital planning and investment planning
• Benchmarking Performance measurement
• Change management

Contingency/Disaster Planning

CPS VETS helps government agencies and commercial clients prepare for, respond to, and recover from natural and technological disasters. We provide a full spectrum of solutions to events that could adversely affect operations - including planning, training, exercises, and automated support systems - to help our clients prepare for contingencies such as terrorist activities, natural disasters, national emergency situations, and "new world" threats such as cyberwarfare. In each case, we work closely with our clients, incorporating their business expertise to make sure our services and solutions meet their specific requirements.

Database Development

Stores of data and information can be the most important assets of an enterprise. We increase the value of large-scale databases through our expertise in data modeling, database and data warehouse design and implementation, and database administration. Our systematic approach to database design and selection of the best database management software and tools is well-suited to small, centralized database applications as well as large, distributed or replicated database applications.

CPS VETS has designed, built, and implemented major database systems for both government and commercial clients. We have extensive experience in the design and implementation of large, transaction-intensive applications that must meet customer requirements for performance and integrity. We maintain alliances with premier database product vendors to support our customers and our database professionals. Our highly skilled professionals have extensive experience in system design and development using Oracle, Sybase, DB2, SQL Server, and other state-of-the art database systems.

Data Mining

Data mining is the process of discovering previously unknown relationships in collections of structured data using machine learning as well as statistical and mathematical techniques. The process complements standard statistical analysis to reveal patterns in data that translate into actionable information. While data warehousing brings together the raw material for analysis, it is data mining that sorts through the data and uncovers the critical information you need for strategic decision-making.

Creating a data mining solution is the practical application of data mining. The solution may combine database management and storage, text mining tools to structure the data, commercial off-the-shelf data mining software tools, data visualization technology, and advanced data analysis - all filtered through the lens of business and domain expertise. The best data mining solutions are defined by each client's unique organizational and technology environment.

CPS VETS helps clients turn their data - including the vast quantity now generated by electronic business - into actionable information. We provide complete data mining solutions, combining the best data mining tools and technologies with market specialized consulting services to find hidden patterns, relationships, trends, and behaviors in the data residing across your enterprise. If you are a government entity required to do "more with less" to achieve your mission, data mining can help you extract the intelligence from your data to make better decisions, manage your operation more effectively, and meet or exceed your goals.

e-Government

Electronic government (eGovernment) is more than just the automation of existing systems and practices. It involves developing long-term organizational and technological strategies aimed at providing better service to citizens and customers, reducing costs, ensuring privacy and security, and creating new ways of doing business. CPS is a leader in providing innovative services and solutions to help clients fundamentally change the way they work internally, interact with partners and suppliers, and deliver services to citizens and customers.

CPS VETS approach emphasizes the use of commercially proven products and practices, and reflects lessons learned and insights gained from previous client engagements. We offer clients technical services and customized solutions that address business goals while effectively leveraging existing information technology (IT) investments.

CPS VETS provides federal government clients with the ability to interact effectively and accurately -- and at lower cost -- with their customers. We help clients automate all facets of communications, including e-mail, Web, chat, instant message and voice-over-Internet-Protocol (VoIP). Our high-performance communications and customer service solutions help government departments and agencies automate and manage communications workflow, response, and tracking.

We also furnish federal government clients with portal solutions that may allow them to reduce paperwork, take advantage of all of the resources on the Internet, and share information securely with their employees, contractors, and constituencies. CPS VETS will deploy dynamic, personalized portal solutions for federal agencies, helping drive government initiatives to improve efficiency, develop more online content, and provide private sector levels of customer service.

Electronic Content Management

Management of the entire lifecycle of both digital and physical content of a document requires the integration of document management, workflow management, records management, security management, and knowledge management. From creation, to use and reuse, to archive, information in published form in any media can be an enterprise's most important asset.

CPS VETS helps to increase the value of on organization's eContent, publishing and knowledge assets through expertise in electronic document and records management, multimedia processing, data and process modeling, database and data warehouse design and implementation, database administration, advanced search tools, and knowledge management solutions. Our systematic approach to Web, desktop, database, SGML, and XML publishing provides a controlled and consistent application of information workflow to ensure the maintenance of content integrity.

CPS VETS has designed, built, and implemented content management systems for both government and commercial clients. We have extensive experience in the design and implementation of enterprise-wide architectures and applications that meet customer requirements for performance and integrity. We maintain alliances with premier content, document, records, and knowledge management product vendors. Our skilled professionals have extensive experience in business analysis, system design, and development, with emphasis on Web-based technologies.

Enterprise Application Integration

Enterprise application integration is the process whereby disparate tools, off-the-shelf applications, and legacy systems are combined to address a specific enterprise-wide need - perhaps a new business process, or the consequences of a reorganization or merger. Such events typically stress existing IT systems, as well as the IT systems staff involved in the process.

CPS VETS' application integration practice deploys a team of developers and systems engineers skilled in the development of enterprise application solutions. We work with an organization's staff to implement a range of services that complement the IT resources of the client enterprise.

We have proven experience in complex systems engineering, network design, and performance tuning for organizations of all sizes. CPS VETS engineers can help design or improve the enterprise's infrastructure for use by the solution, optimize the use of existing system resources, and establish a robust migration plan to keep up with evolving application integration needs.

We can install and configure infrastructure components to help ensure the quick and stable deployment of the solution in the enterprise. CPS VETS' engineering staff has the expertise to set up and customize processing nodes, resource file servers, configuration files, and databases to deliver a fully operational solution. We will handle the complexities of configuring the enterprise's distributed computing environment with industry-leading middleware products.

CPS VETS has experience in working with organizations to help automate manual business processes, and analyze and improve automated processes. We can help an organization select best-of-breed tools and applications to meet their business needs. We can also help identify candidate applications in the existing workflow and streamline organizational processes to improve the overall efficiency of an organization's business.

We can build templates for each of the existing business applications. Our systems integration experience helps ensure that commercial and niche applications are integrated effectively and can be easily upgraded without disturbing the overall process flow. We can also develop custom tasks to integrate legacy systems and data sources into an automated process flow.

We provide guidance and advice to the enterprise's IT staff in the integration of tools and applications. Our developers can recommend proven techniques for performing data translation and effectively implementing other common functions.

Enterprise System Management

CPS VETS helps clients successfully reduce the cost and complexity of managing distributed computer environments across geographically dispersed locations. We have experience with most of the major commercial enterprise systems management tools. Our services include requirements definition, in which we look at a client's organizational dynamics to determine how best to introduce new solutions into the client environment; design and architecture development; process and procedure development; configuration management; performance measurement; network management; and call center support. CPS VETS enterprise systems management solutions are tailored to help our clients improve service to citizens, make better decisions, and enhance operational efficiency.

Independent Verification & Validation/Testing

CPS VETS offers a proven methodology for conducting independent verification and validation (IV&V) that helps ensure systems deliver desired business benefits within budget and on schedule. CPS VETS IV&V capabilities include suitability analysis of functional requirements and validation of design objectives and constraints; in-depth code reviews to uncover latent defects not revealed through conventional black-box testing techniques; verification of test results; and validation of processes.

The CPS VETS approach to IV&V is independent of underlying development efforts, yet attains operational benefits through tight integration into all phases of the lifecycle, including continuous process improvement initiatives. Our approach runs in parallel with the systems development lifecycle, allowing for early detection of missteps and course corrections with minimal turbulence and at the lowest possible cost. IV&V is a key element in mature development and integration processes. It is a valuable tool for revalidating results and ensuring due diligence and is a rigorous, disciplined process encompassing far more than formal testing or traditional quality assurance.

Information Assurance

Information Assurance (IA) is more than locking down data. It's a well-defined plan of comprehensive solutions that ensure your agency's continued operations. It's protecting systems, networks, and applications. IA is a thoughtful, organization-wide strategy to ensure that any information entrusted to you is secure. And it's also effective and efficient implementation of your strategy.

CPS VETS offers proven methodologies and professional expertise that support designing, developing, implementing, and coordinating continuous management of your IA solutions.

Disaster Recovery

• Vulnerability and Threat Analysis
• Business Impact Analysis
• Contingency Planning Continuity of Operations
• Business Continuity Planning
• Training and Exercises

Risk Assessment

• Certification and Accreditation
• Technical Vulnerability Assessments
• Penetration Testing

Security Policies and Procedures

• Policy Development
• Policy Implementation
• Accountability Reports

Computer Security Incident Response

• Network Monitoring
• Forensics
• Deterrent Strategies

Enterprise Security Engineering and Architecture

• Intrusion Detection
• Perimeter Security (Firewalls)
• Virtual Private Network (VPN)
• Secure Communications
• Public Key Infrastructure (PKI)
• Access Controls - Biometrics, SmartCards

Internet/Intranet Services

CPS VETS uses World Wide Web technology to help our clients improve the way they do business. We have extensive experience developing Web-based applications for enhancing business operations, including:

Collaboration tools Customized text search and retrieval systems Decision support systems Executive information systems Data warehousing and data mining systems Data collection systems Web site hosting and operations support

We offer a highly trained and professional staff with diverse technical backgrounds that encompass the skill sets required for a typical Web development effort, including Web site design and layout, graphics and page design, data and database analysis and design, systems design, relational database management system implementation and administration, software engineering, human factors engineering, and Web application development.

Knowledge Management

Data and text mining technologies help organizations create value by bringing coherency to fragmented and often undiscovered information. In this activity, called knowledge management (KM), enterprises want to get full benefit from their expertise and internal data repositories while avoiding the problem of "infoglut" from electronic information now available on line. CPS VETS has developed technologies that allow clients to fuse, index, manage, categorize, summarize, navigate, analyze, and visualize digital information for effective knowledge sharing and collaboration. From large systems integration, to process analysis and subsequent system design and development, to portal development and data/text mining solutions, the CPS VETS team aids government clients by providing solutions to KM challenges.

Network Integration/Operations

Communications infrastructure plays a critical role in an organization's ability to get the right information to the right people in a timely manner and at a reasonable cost. CPS VETS provides a full array of local-area network and wide-area network (LAN/WAN) design, implementation, and management services. Our network administration and support services help ensure our customers have robust, reliable, and cost-efficient communication systems. We have expertise in leading network protocols and other telecommunications technologies that can support high-quality voice, video, digital imagery, and data communications. CPS VETS' engineering specialties include network design and migration, communications security, network and systems management, and video teleconferencing.

Program Management

CPS VETS has extensive experience managing small to large, complex programs for both government and commercial clients. We help to simplify outsourcing complexities through the design, operation, and continuity of an established center of excellence. Our program management approach embraces the dynamics of change to reduce costs, streamline efficiency, and mitigate operational risks. While we customize our approach to meet the unique needs of each program, our services typically include:

• Detailed planning and scheduling using automated scheduling tools
• Adapting leading-edge technologies and proven processes to deliver services that maximize program effectiveness
• Overseeing all processes and tracking results Accurate and standardized status reporting
• Introduction of world-class processes to create "best of breed"

Our program management lifecycle processes are compliant with American National Standards Institute (ANSI), Institute of Electrical and Electronics Engineers (IEEE), and Project Management Institute (PMI) standards.

Requirements Analysis

Well-defined requirements and an approved system design form the blueprints for successful application development. Our Requirements Determination Process (RDP) provides a framework for communicating with customers and with those who will receive and use the requirements statement to design a product or service. With this framework, the potential for clear communication, accurate requirements, and thus successful delivery of a product or service that meets (and exceeds) customer needs is much greater.

Software Development

Software development and integration are central to most information systems projects. Our software applications range from custom development using higher-order languages to tailoring of commercial off-the-shelf (COTS) software packages. We adhere to open system standards, make maximum use of appropriate COTS products, and create high-performance client-server architectures. Intuitive graphical and multimedia user interfaces increase the value and acceptance of our systems. We specialize in the application of Internet technologies to large, distributed information systems.

Systems Integration

CPS VETS provides a full range of systems design, development, and integration services and solutions to our clients. These include:

Project management Systems engineering Security engineering Network design Software development Enterprise application integration Database and data warehouse design and development Test and evaluation Configuration management Training Implementation support

CPS VETS develops systems concepts, defines requirements, designs architectures, and integrates complex mission-critical systems. Depending on our clients' requirements, we design custom-built systems, as well as integrate a variety of commercially available software applications. The advanced technology applications that we develop for our clients can be integrated with their legacy systems, enabling our clients to benefit from their prior investments. We specialize in high performance system architectures, intuitive graphical and multimedia interfaces, and the application of Internet technologies to large, distributed systems.

Training

CPS VETS has been involved in the training of Government command and control, planning, execution, and information systems. CPS VETS personnel perform curriculum development, curriculum maintenance, and course instruction. CPS maintains a full complement of courseware developers and instructors, as well as a support staff to provide system administration to hardware and software, configuration management, and library maintenance. CPS VETS also has experience in Instructional Systems Development (ISD) procedures, office automation software, and Web development and maintenance.